ITIL Service Strategy (SS)

ITIL® Intermediate Qualification: Service Strategy Certificate

Course Overview

The ITIL Intermediate Service Strategy (SS) qualification is one of five ITIL® Service Life cycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.

The ITIL Intermediate Service Strategy (SS) module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization.

The ITIL Intermediate Service Strategy module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.


Who Should Attend ITIL Intermediate Service Strategy (SS)?

  • Project managers, Business managers, and Business process owners.
  • CIOs, CTOs, and IT Managers.
  • IT Network and System Administrators.
  • IT Consultants & IT Auditors.
  • IT Developers.

Examination of ITIL Intermediate Service Strategy (SS)

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.


Exclusive Course Fees:

  • Whether you are an individual seeking for ITIL Service Strategy course for your self-development or a decision maker planning to introduce ITIL Service Strategy training for multiple candidates. In addition, you will find special offers monthly and annually with schedule and also special bundles for more than one course.
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Course Outline

The ITIL Service Strategy course has been divided into 8 parts to cover the Introduction to Service Management and each of the five Service Lifecycle books as follows:
  • Part 1 - Introduction to service strategy
  • Part 2 - Service strategy principles
  • Part 3 - Service strategy processes
  • Part 4 - Governance
  • Part 5 - Organizing for service strategy
  • Part 6 - Technology Considerations
  • Part 7 - Implementing service strategy
  • Part 8 - Challenges, critical success factors and risks
  • Course ID: ITIL v.3
  • Related Exams: Intermediate (Lifecycle stream)
  • Duration: 24 Hours
  • Training Plus Exam $450.00
    Training $200.00
    Exam $300.00
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