ISO/IEC 20000 Lead Auditor
Course Overview
ISO/IEC 20000 Lead Auditor
ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
This International Standard allows a service provider to integrate his Service Management System with other management Systems of his organization. To obtain the Lead Auditor Certificate a complementary exam with an open book must be taken, supervised by the partner, this exam is designed to allow students to demonstrate their understanding of the audit process and the responsibilities of being a lead auditor
The ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
You will learn how to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques.
For more details find this link : https://herotec.net/iso-20000-lead-auditor-certification/
Who should attend?
- Auditors seeking to perform a Service Management System (SMS)
- consultants involved in the implementation of (SMS) Project managers or
- Individuals responsible for maintaining the requirements of the ISO/IEC 20000-1 standard
- Members of the SMS implementation team
- Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000
- Standard and regulatory framework
- Certification process
- Service Management System (SMS)
- h Audit approach based on evidence
- Risk Initiating the audit
- Stage 1 audit
- Preparing the stage 2 audit (on-site audit)
- On-site audit activities
- Stage 2 audit (Part 1)
- Stage 2 audit (Part 2)
- Communication during the audit
- Closing the audit
- Evaluating action plans by the auditor
- Managing an internal audit programme
- Competence and evaluation of auditors
