CRM & Customer Management

This  course will help you learning about CRM (Customer Relationship Management) , how to manage customer experience in order to cross sell and up sell using CRM features. You will gain a understanding on why CRM is needed and what CRM systems entails when building customer loyalty and improving customer life cycle. Lead conversions, contact conversions, sales conversions and closing rates will also be reviewed in this course.you will learn this entire relationship encompasses direct interactions with customers, such as sales and service-related processes, forecasting, and the analysis of customer trends and behaviors   principles, practices, and guidelines that an organization follows when interacting with its customers.

Who should attend :

• Entrepreneurs
• Managers
• Employee Management
• Sales Management
• Sales Professionals
• Customer Service Managers
• Customer Service Representatives

Course Overview

· Types of CRM
· Customer Relationships
· Customer Management Strategies
· Developing CRM Strategy
· Customer-Related Database
· Implementing CRM Projects
· Identifying Business Processes
· Data Access and Interrogation
· Performance Evaluation
· Keep it going

Skills you will Learn:

• Learn Customer Relationship Management
• Learn Types of CRM
• Learn Customer Relationships
• Learn about the Customer Management
• Learn about the CRM Implementation
• Learn about the Customer Related Databases

Check our Sales Learning Path